Corporate TEMS Administrator

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Job Description

Empregador: CHEP

Localização: Luanda, Angola

Categorias: Administrative, Customer Service

Indústria: Transportation/Trucking/Railroad

Descrição da Vaga: Corporate TEMS AdministratorTOTAL EQUIPMENT MANAGEMENT SERVICES (TEMS) Great opportunity to work for a Global Leader in LuandaThe services described below are aimed at implementing a Corporate TEMS Administrator to assist customers with the administration of their various CHEP accounts. The services include: -1. CORPORATE TEMS ADMINISTRATOR1.1 CHEP will appoint trained CHEP employees (“CORPORATE TEMS Administrator”) on a full[1]time basis to be based at the customer’s site.1.2 To work office hours on site (08H00 to 16H30) to suit the customer, Mon-Fri excluding public holidays.1.3 A replacement will be assigned should the regular employee be absent from work for more than 2 consecutive days.2. IMPLEMENTATION2.1 A handover process will be undertaken between the customer and CHEP and benchmarking completed to measure future performance.2.2 The specific roles and responsibilities of CHEP and the customer are to be detailed in a separate Service Level Agreement (“SLA”).2.3 The Service will be for an initial period of twelve (12) months.2.4 The customer is to provide standard office infrastructure for the TEMS Administrator including: Desk, chair, cupboard, telephone, internet, printers and access to all normal office staff facilities for the sole purpose of providing the service as specified herein. 3. CORPORATE ACCOUNT AMINISTRATIONThe Corporate TEMS Administrator will assist to monitor the account operated by the customer which shall include but not be limited to the following:3.1 Reconciling of accounts 3.2 Capturing of THANs and PCNs. 3.3 All capturing will be done onsite via myCHEP + Issues to customer 3.4 Reconcile Unprocessed THAN list at month end 3.5 General administration and query resolution process, inclusive of Debit Authorisations, THAAs 3.6 Credit balance investigations 3.7 Managing of suspended and rejected movements 3.8 Accurate filing of client documentation 23.9 Logging of necessary activities and Service Requests in Siebel3.10 Logging Collection / Return orders when needed. 3.11 Log necessary escalations to the business via Siebel 3.12 Submitting of weekly updates to customer management 3.13 Manage customers exchange customers & customer owned equipment – if applicable 3.14 Checking of inbound & outbound documents validity – equipment, quantities etc. 3.15 Facilitating 1-4-1 exchanges (If applicable).3.16 Liaise with problem customers to recover outstanding balances.3.17 Identify 1-4-1 exchange clients to be converted Transfer clients where possible. (If applicable)3.18 Ensuring all queries are addressed and resolved in accordance with the Business Rules.3.19 Work closely with the CCT and customer operations staff to ensure issues are captured accurately and timeously3.20 Reconciliation of CHEP issues3.21 Entertaining and maintaining a good relationship with all customer stakeholders3.22 Yard duties include general inspections of pallet quality and reporting any problems.3.23 Stock counts and reconciling of the counts, including the offsite locations3.24 Escalate all non-compliance issues to customer management.3.25 Any other reasonable tasks as delegated by CHEP Management3.26 Monitoring of EDI data integrity (If applicable)3.27 Conducting Service Calls/ Health Checks and providing feedback to the relevant parties3.28 Conduct interim training with customers until formal training is attended3.29 Communicate to relevant parties where there are instances of extended holding periods or excessive volumes.3.30 Electronic System Support to local customer base3.31 Submitting of weekly reports to CHEP and Customer Management3.32 Reporting on weekly escalations, customer visits, other site visits, driver non-compliance, failed recoveries.3Additional: The following control systems are included in the services offered: 4. MyCHEP 4.1 myCHEP is CHEP’s web-based portal for recording, reconciling and reporting CHEP equipment on hire. 4.2 Customers are not limited in the number of staff who may have access to use myCHEP.5. EDI (Electronic Data Interchange) (Optional)5.1 Customers can elect to report equipment movements to CHEP directly from its internal computer systems according to an agreed file protocol.5.2 Data submitted via EDI interfaces seamlessly with MyCHEP. ***Please forward Cvs in English